Exceptional customer service is vital to maintaining a satisfied client base in any business. Exceptional customer service turns a one-time customer into a loyal one; bad customer service results in loss of clients, revenue, and brand loyalty. This training teaches participants strategies and techniques for meeting or exceeding customer expectations in order to achieve satisfaction, retention, and repeat business. Learning objectives include understanding how valuable listening skills are for providing good customer service, important dos and don’ts, how to go the extra mile even if it’s not required, real-life examples of exceptional customer service, and understanding how essential empathy is when dealing with an upset or irate customer.
Who Should Attend
Appropriate for anyone in a client-service oriented role.