b'PROFESSIONAL DEVELOPMENT TRAINING DELIVERING EXCEPTIONAL CUSTOMER SERVICEExceptional customer service is vital to success in any business. Exceptional customer service turns a one-time customer into a loyal one; poor customer service results in loss of clients, revenue, and brand loyalty.In this marketplace of instant and visible communications, every interaction with a customer is critical. Excellent business reputations that have taken years to create can be severely damaged in minutes.This training teaches participants strategies and techniques for exceeding customer expectations in order to achieve satisfaction, retention, and repeat business.LEARNING OBJECTIVESThe critical importance of your business reputationThe keys to providing exceptional customer serviceHow to go the extra mile, even if its not requiredReal-life examples of exceptional customer serviceWhy providing excellent service to your Internal Customers mattersWHO SHOULD ATTEND TRAINING DURATIONAnyone in a customer-facing role 1 hourHR KNOWLEDGE EMPLOYEE TRAINING AND DEVELOPMENT BROCHURE / All Rights Reserved. February 2020.|18'