July 13: Mini-Summer Series: Beyond the Verbal Clues: Why Personal Presentation Matters


Webinar Wednesday Mini-Webinar Series on Communicating Effectively

Communicating effectively is one of the most critical business skills, no matter what your size, location, or industry. Yet when organizations are surveyed across the board, the number one issue that employees raise is “communication”. Why is this? We spend so much time training our leaders and staff on the nuts and bolts of their job, but how many of us focus our training efforts on how to communicate well with coworkers and clients? Whether it’s a face-to-face conversation, Zoom meetings, a professionally written email exchange, or a good old fashioned phone call, a meaningful communication entails making a connection that leaves a powerful impression, with both parties walking away with the same message. These bite-sized sessions will focus solely on Communication and how to do it effectively.


As the second in our series, we will look at the critical nature of reading body language, facial expressions, and conversational tone as tools to enhance your dialogue.

  • Why body language is critically important to a first impression
  • Examples of positive and negative facial expressions
  • How vocal tone and volume determine the nature of the communication