July 20: Mini-Summer Series: The Art of Active Listening

Category:

Webinar Wednesday Mini-Webinar Series on Communicating Effectively

Communicating effectively is one of the most critical business skills, no matter what your size, location, or industry. Yet when organizations are surveyed across the board, the number one issue that employees raise is “communication”. Why is this? We spend so much time training our leaders and staff on the nuts and bolts of their job, but how many of us focus our training efforts on how to communicate well with coworkers and clients? Whether it’s a face-to-face conversation, Zoom meetings, a professionally written email exchange, or a good old fashioned phone call, a meaningful communication entails making a connection that leaves a powerful impression, with both parties walking away with the same message. These bite-sized sessions will focus solely on Communication and how to do it effectively.

Description:

As the third in our series, we will examine the essential nature of “active listening” in all facets of communication.

  • Defining the attributes of “active listening”
  • Appreciating the message
  • The most important keys to “active listening”