b'PERFORMANCE MANAGEMENT TRAINING DELIVERING DIFFICULT MESSAGES TO DIFFICULT PEOPLEIt is inevitable that managers will be faced with the responsibility of delivering difficult messages. Under the best of circumstances, delivering such messages, even to reasonable people, can be stressful. When you know that the message will be delivered to a difficult or disagreeable person, it becomes that much harder. This course is ideal for managers who need better techniques for handling challenging employees or dealing with difficult staff, in order to improve relations or prevent substantial issues that could impair relationships or affect job performance.LEARNING OBJECTIVESHow to gain understanding if not in agreementHow to approach unapproachable peopleHow to de-escalate when necessaryThe Difficult Messages/Difficult People MatrixWhy documentation is essentialWHO SHOULD ATTEND TRAINING DURATIONAnyone in a management or supervisory role 1 hourHR KNOWLEDGE EMPLOYEE TRAINING AND DEVELOPMENT BROCHURE / All Rights Reserved. February 2020.|26'