The People Simplifying HR

For almost twenty years, HR Knowledge has made it our mission to demystify the complex and daunting process of HR management. We do more than just provide the level of service and technology you’d expect from an industry leader. We combine unparalleled passion for service with our decades of HR, payroll, and benefits experience to provide our clients with personalized and actionable advice that is second—to—none. From managed payroll to employee benefits to HR support, we can help your organization thrive, grow, and reduce operating costs—no matter what industry you serve. Whether you’re interested in our Full-Service solution or just need your employee handbook written, HR Knowledge can help you minimize risk while staying on top of compliance regulations. The bottom line? We’re not just another cloud-based technology company that also does HR, #WeAreHR.

Meet The Team

Ken Bettenhauser

Managing Director

Jeff Garr

Managing Director

Melissa M. Gillespie

Vice President, HR Services

Meet Melissa, she is an agent of change. She knows how scary it is these days for clients to manage the ever-growing complexity in the HR landscape and is dedicated to changing that to make HR simple again for our clients. Before joining HR Knowledge in 2009, she spent 5+ years in both internal HR roles and as an independent HR Consultant, building a successful client base as a trusted advisor who could cut through the HR “legalese” while guiding and supporting business owners. She fervently believes that a strong HR strategy improves a business’s productivity, quality, and employee retention. Her passion for and commitment to service mirrors the commitment that HR Knowledge strives to provide to all of our clients.

Melissa is a certified human resource professional who graduated summa cum laude from Northeastern University with a Bachelor of Science in Business Management and Leadership Development.

What would people be surprised to learn about you?

I embrace technology but I love the cathartic feeling of putting pen to paper. I still use a paper planner, handwrite my to-do lists, and send handwritten cards and thank you notes….my most creative work is done with good old-fashioned mark-ups.

Favorite movie?

Olivia Hussey is magical in “Romeo and Juliet,” but for a good laugh it’s “Groundhog Day” all the way.

Favorite vacation spot?

Anyplace with sun, sand, and ocean.

Off the bucket list?

Canoeing and cliff diving on the Colorado River — check!

One talent you wish you had?

I wish I were one of those people who could fall asleep anywhere.

Best gift ever?

My son….he is such a cool little soul.

Cristy LaCasse

Manager, Benefits Services

Jill Buscaglia

Manager, Client Services

Diane Pereira

Manager, Client Services

Paulette Leite

Manager, Accounting

Frank Zych

Training & Development, Practice Lead

Kristin Bourdony

HR Services, Team Lead

Lauren Kallianidis

HR Services, Team Lead

Lisa Weir

Sr. Benefits Analyst, Team Lead

Donna Hickey

Benefit Implementation, Team Lead

Jennifer Keeping

Assistant Account Manager

Rachel Jewett

Recruiting Services, Team Lead

Taylor Tavares

CSC, Team Lead

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