Regulatory Compliance Training
Ensuring compliance with the law not only minimizes your liability, but can also help improve morale, productivity, and overall effectiveness. From asking the right questions when interviewing, to workplace harassment, bullying, and beyond, we make sense of local, state, and federal laws that can apply to the daily needs of your HR professionals, supervisors, or general employees.
Our HR Boot Camp ensures that key employees remain current about company exposure in legal matters surrounding sexual harassment, wage and hour issues, and how to properly conduct employee performance reviews. This training is suited for all individuals who have HR-related responsibilities and can be offered as a refresher course for managers and other staff. Our HR Boot Camp trains your team to work with employees in the most professional manner to ensure litigation stays out of the workplace.
Appropriate for all levels with HR- related duties.
This training program is designed as a “how to” guide for conducting effective interviews. Learning objectives include conducting a planned approach to interviewing, identifying and assessing desired characteristics, developing behaviorial based questions, evaluating responses and assessing qualifications of candidates, and selecting the most qualified candidate.
Appropriate for anyone in a management or new leadership role.
Have you received a letter from Immigration Customs Enforcement (ICE) instructing your company to produce I-9 forms for inspection? If so, you are not alone. If not, it may only be a matter of time. The U.S. government has taken immigration enforcement to historic new levels with record-breaking numbers of I-9 audits, fines, and the increased criminal prosecution of employers. In 2013, ICE initiated more than 3,900 cases, which led to 3,127 I-9 inspections — and ordered more than $13 million in fines. More than ever, compliance is critical. Learning objectives include employee and employer responsibility, record-keeping requirements, e-verify, and I-9 audits.
Appropriate for managers with Form I-9 responsibilities.
Our dedicated team stays current on the ever-changing state and federal employment regulations in order to assist you with compliance issues and help reduce your company’s liability. We offer training and assistance with issues related to minimum wage, overtime pay, child labor, and record-keeping laws enforced by the Wage and Hour division of the Department of Labor (DOL). Our training program will help your business stay compliant under the Fair Labor Standards Act (FLSA). Learning objectives include payment of wages, overtime pay, minimum wage, exempt vs. non exempt status, and more.
Appropriate for all levels with payroll and timekeeping related duties.
Every employee has the right to a work environment where s/he is treated with dignity and respect and is responsible for treating others the same way. A respectful workplace is in the best interest of every organization and its employees. Respect in the workplace can not only boost employee morale and productivity, but can greatly reduce the potential liabilities of an employer. We offer a tightly focused, hard-hitting program that provides the basics for awareness and prevention of sexual harassment. Learning objectives include the law and sexual harassment, identifying types of sexual harassment, what to do when harassment occurs, company responsibility, acceptable internet use, individual liability issues, adult-bullying behaviour, and creating a respectful work environment.
Appropriate for everyone at your organization.
Professional Development Training
Professional development is the cornerstone to growing a business, and is crucial for maintaining and building upon your current employees’ competencies. Providing your employees with continuing training opportunities allows them to hone their professional skills and improves your organization’s intellectual capital — a critical asset in any business. Our professional development programs are designed to foster better and more open communication between your employees, their coworkers, and the leadership team.
This interactive program helps groups of people work together more successfully by identifying common goals and values shared by the team. Our teambuilding training sessions focus on helping your group become a team. Learning objectives include understanding skills and dynamics of team members, developing personal skills to become a more efficient team member, establishing effective team processes, identifying and demonstrating skills that help implement positive changes in the workplace, and improving team communication.
Appropriate for anyone who is on a team but not in a management role.
~4 Hours (2 hour training + 2 hour workshop).
There is a growing need for leaders in our organizations, and we are here to help you identify and train those leaders. Our Leadership Development program provides personalized and group trainings suitable for any level of your organization. Learning objectives include building trust and influence with others, communicating difficult messages, presentation skills, managing difficult behaviors, and when to use discipline in the workplace.
Appropriate for anyone in a management or a new leadership role.
This training provides numerous techniques that will radically change the way you approach meetings. Learning objectives include defining the purpose, preparing an agenda, facilitating for focus, encouraging creative thought and commitment to action, and gathering important information and feedback.
Appropriate for anyone in a management or a new leadership role.
Communication is arguably one of the most critical business skills, no matter what your industry. Yet so many of us haven’t been trained in how to communicate effectively with coworkers and clients. Whether it’s a face-to-face conversation or a professionally written email exchange, a meaningful message entails making a connection that leaves a powerful impression. Participants learn valuable tips to help them become better communicators. Learning objectives include self-awareness and listening techniques, business writing etiquette, the art of active listening, important dos and don’ts, reading body language, how to deliver constructive criticism and praise, and words and phrases to eliminate from your vocabulary.
Appropriate for all levels.
Exceptional customer service is vital to maintaining a satisfied client base in any business. Exceptional customer service turns a one-time customer into a loyal one; bad customer service results in loss of clients, revenue, and brand loyalty. This training teaches participants strategies and techniques for meeting or exceeding customer expectations in order to achieve satisfaction, retention, and repeat business. Learning objectives include understanding how valuable listening skills are for providing good customer service, important dos and don’ts, how to go the extra mile, even if it’s not required, real-life examples of exceptional customer service, and understanding how essential empathy is when dealing with an upset or irate customer.
Appropriate for anyone in a client-service oriented role.
Effective performance management is key to achieving an organization’s goals and objectives. Performance Management training gives employees the tools to perform their jobs at the highest level and enables them to better address client, team member, and customer concerns. Employees become more proactive and productive. Morale improves when managers are properly trained on how to provide employees recognition or rewards for their work.
Annual performance reviews are a major component of professional development. A performance appraisal program lets employees know how well they’re performing by providing an ongoing process for evaluating performance and reinforcing positive behaviors while identifying areas that need improvement. We advise small business owners and HR personnel on best practices for conducting employee performance reviews and performance appraisals. Learning objectives include discussing overall job performance, setting goals for professional development, discussing expectations, recognizing specific accomplishments, and identifying areas in need of improvement.
Appropriate for anyone involved in the performance management process.
While as managers, we hope we won’t have to address performance problems, the reality is that performance issues will arise. When they do, managers need to know what to do. This training teaches managers how to identify performance problems and hold employees accountable to performance standards. It addresses the importance of creating and following a progressive discipline process and thoroughly documenting to minimize claims of discrimination and wrongful discharge. Learning objectives include recognizing why and when proper performance documentation is critical, be aware of best practices and pitfalls in documenting performance, identify the proper procedures for documenting performance, and discover and recognize what makes good and poor performance documentation.
Looking for a training program for your workplace that isn’t listed here? We might be able to tailor an existing program or develop a customized program that works for you. Please contact us for more information.